Global Media Outreach
Job Description – Director of People & Operations
Reports to: Chief Executive Officer
ABOUT GLOBAL MEDIA OUTREACH
Global Media Outreach (GMO) is a Christian nonprofit committed to leveraging technology to share the Gospel with the world and help people grow in their faith. Through digital outreach, we reach millions each year, connecting seekers to Jesus and walking with them in their spiritual journey. Our virtual team is mission-driven, innovative, and passionate about transformational impact.
POSITION SUMMARY
The Director of People & Operations plays a key leadership role at the intersection of human resources, culture, and operational excellence. This position is responsible for cultivating a thriving team culture, strengthening organizational systems, and overseeing key financial and administrative functions. As a trusted advisor to the CEO and leadership team, this role supports both strategic initiatives and day-to-day needs that enable a healthy, mission-aligned workforce and strong operational foundation.
KEY RESPONSIBILITIES
People Operations & Culture
- Serve as the HR lead and advisor to the executive team on all people-related matters
- Maintain and update HR policies, job descriptions, and the employee handbook
- Lead compensation and benefits administration, including salary bands and annual benefits review
- Foster a healthy remote team culture through initiatives such as:
- Internal communications (Slack norms, prayer coordination, etc.)
- Professional development and leadership growth opportunities
- Quarterly Prayer & Planning Calls (QPC), retreats, and speaker sessions
- Partner with the CEO on organizational development and change management initiatives
- Build internal tools and frameworks for communication, collaboration, and accountability (e.g. RACI models, feedback loops)
Performance & Talent Management
- Implement standards and tools for performance conversations and ongoing feedback
- Create and support onboarding, training, and succession planning processes
- Collaborate with department leaders to develop recruiting and retention strategies
- Conduct market analysis to ensure compensation stewardship and competitiveness
Finance Oversight & Administration
- Supervise the Finance Manager to ensure payroll, benefits, expense reimbursements and invoices are accurately processed through internal systems in a timely manner
- Lead cross-departmental organizational budgeting and forecasting processes
- Oversee nonprofit compliance with Finance Manager, including charitable registrations, annual audit, and IRS Form 990
- Serve as the contract approver for department-recommended agreements
- Coordinate legal counsel, when needed
Qualifications
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Committed Christian aligned with GMO’s Statement of Faith
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Bachelor’s degree in HR, Nonprofit Management, Business, or related field
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Minimum 5 years of leadership experience in HR and/or operations (nonprofit experience preferred)
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Strong knowledge of employment law and HR best practices
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Experience with nonprofit budgeting, financial reporting, and compliance
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Experience with contract review and vendor coordination
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High emotional intelligence with a track record of building strong remote cultures
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Exceptional communication, organizational, and strategic thinking skills
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Highly motivated self-starter and collaborative team player, even under stressful conditions
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Ability to work well with and manage multiple internal and external stakeholders and subject matter experts
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Proven experience in effectively prioritizing workload to meet deadlines and work objectives
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Preferred experience with: Sage Intacct, Martus, ClickUp, and RAMP
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Advanced skills with standard office applications, such as Google Suite or Microsoft Office
Ideal Candidate Traits
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Balances strategic leadership with the ability to execute and operationalize solutions and processes
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Provides hands-on problem solving
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Passionate about culture, clarity, and spiritual formation in a ministry setting
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Brings structure and care to people, systems, and team rhythms
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Leads with humility, clear communication, and long-term perspective
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Cultivates a passion for the mission of GMO and a heart for evangelism and discipleship, both personally and professionally
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Maintains a courteous, Christ-like approach to relationships and faithfully uphold GMO’s ministry in prayer
Compensation & Benefits
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Competitive salary commensurate with experience
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Christ-centered, relational work environment that prioritizes mission and spiritual growth
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Remote-first culture with twice-yearly in-person staff retreats
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Health insurance, 403(b), and generous PTO
Application Process:
Interested candidates should submit a resume with a cover letter to jobs@gmomail.org. Your cover letter should briefly explain how your background and passion align with this role and GMO’s mission.
NOTE: Due to the volume of applications, we are not able to respond to unsolicited phone and email inquiries.
